Last updated: 8 November 2026

Wiselink Accountants (信元会计师事务所, “we”, “us”, “our”) respects your privacy. This policy explains how we collect, use, store and disclose personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

1. What we collect

When you contact us, submit a form on our website, or fill in a form in one of our Facebook or Instagram ads, we may collect:

  • your name, phone number and email address;
  • details about your business, such as its structure (sole trader, company or trust) and whether you currently use an accountant;
  • the questions or matters you tell us you need help with.

When you become a client, we collect the information needed to provide accounting, tax, bookkeeping, payroll, BAS and advisory services, which may include financial records and identification details. We do not ask for your Tax File Number through website or advertising forms.

2. How we use it

  • to respond to your enquiry and arrange a consultation;
  • to provide our services and manage our relationship with you;
  • to meet our legal and professional obligations, including those as a registered tax agent;
  • to send you service updates. You can opt out of marketing messages at any time.

3. Who we share it with

We do not sell your personal information. We may share it with:

  • government bodies where required to deliver our services, such as the ATO and ASIC;
  • service providers that help us run our business, such as cloud accounting software, email, website hosting and advertising platforms (including Meta). Some of these providers may store data outside Australia;
  • anyone else you authorise, or where the law requires it.

4. Cookies and advertising tools

Our website uses cookies and tools such as the Meta Pixel and Google services to understand how visitors use the site and to measure our advertising. You can control cookies through your browser settings.

5. Storage and security

We take reasonable steps to protect personal information from misuse, loss and unauthorised access, and we keep records only for as long as needed for our services and legal record-keeping obligations.

6. Access, correction and complaints

You can ask to see or correct the personal information we hold about you. If you have a privacy concern or complaint, please contact us first and we will respond within a reasonable time. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

7. Contact us

Email: info@wiselinkaccountants.com.au
Melbourne: 03 9600 0803
Brisbane: 07 3188 8081

隐私政策（中文摘要）

信元会计师事务所（Wiselink Accountants）按照澳洲《1988 年隐私法》及澳洲隐私原则处理你的个人信息。

  • 收集什么：你通过官网表单或 Facebook、Instagram 广告表单提交的姓名、电话、邮箱、生意类型以及咨询事项。网页和广告表单不会要求你提供税号（TFN）。
  • 用来做什么：回复你的咨询、安排会计师联系你、为客户提供会计税务服务，以及履行注册税务代理的法定义务。
  • 与谁共享：我们不出售个人信息。只在提供服务需要时提交给 ATO、ASIC 等政府机构，或交给协助我们运营的服务商（会计软件、邮箱、网站托管、广告平台等，部分可能存储在澳洲境外）。
  • 查询与投诉：你可以随时要求查看或更正你的信息。如有疑问请联系 info@wiselinkaccountants.com.au 或致电 03 9600 0803；对处理结果不满意，可向澳洲信息专员办公室（OAIC）投诉。

以英文版本为准。